Frequently Asked Questions
Orders
Do I need an account to place an order online?
No, you are more than welcome to check out as a guest.
Can I amend my order once it has been placed?
Regrettably, orders cannot be amended once they have been placed. However, we do provide free returns, enabling you to send items back to us and re-order.
How do I cancel an order?
Regrettably, orders cannot be cancelled once they have been placed however, we do provide free returns.
How do I use my promotion code?
During checkout and in your basket, you will have the option to enter your promo code. Please ensure you click ‘Apply’ to action the promotion. We regret that we cannot apply a promotional code once your order has been processed.
Returns & Refunds
What is your returns & refund policy?
You will not be able to return your items outside of the 28-day window. If you have any questions or require any assistance with an out of date return, please contact our customer service team.
For more information please see our Returns & Refunds page.
How do I make a return?
For more information on how to make a returns please follow the steps here
Is there a charge for making a return?
We currently offer returns free of charge.
Payments
Can I use multiple methods of payment?
We can only process one method of payment / card per order.
Will I be charged VAT?
All UK orders can be placed in pounds sterling (£) and are subject to, and include, the rate of VAT at the time of purchase.
Are duties and taxes included at checkout?
Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.
Which payment methods do you accept?
Visa, Mastercard, Amex, PayPal, Google Pay, Apple Pay, Shop Pay