Returns & Refunds
If you have changed your mind or are not completely satisfied with a product purchased online at Thomas Pink, you can return it to us within twenty eight (28) days of receipt of item(s) to obtain a refund by following the steps outlined below.
Products must be returned in their original condition with original tags attached in order to be accepted as a return. Products must be unworn, unwashed and in a resalable condition. Returned products must be accompanied by all packaging and any related accessories. No refund will be processed for items that are returned incomplete, damaged or soiled.
For hygiene reasons, we do not accept returns on boxer shorts.
How to Create a US Return
To initiate a return for your US order, please choose one of the following methods:
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Via Your Account: Log in to your standard customer account on our website to access your order history and start a return.
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Via Our Returns Portal: Access our dedicated US returns portal by clicking HERE.
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You will need to provide the email address associated with your purchase.
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You must also enter your order number, which will begin with the letters TPUS (e.g., TPUS12345).
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Faulty Goods
If you believe you have received a defective item, please reach out to our Customer Service team. Be ready to provide photographic evidence of the issue, and note that our team might ask for further information.
Should we confirm that the item is indeed faulty, you will receive a complete refund for the product's cost. We will also refund the shipping fees if every item in that specific order was defective. If we determine the item is not faulty, we will send the product back to you along with an explanation of our assessment.
Refunds Processing
Our goal is to process refunds within 14 days of receiving your package. In all cases, processing will not take longer than 28 days from the date we receive your return. If your parcel arrives on a weekend or public holiday, this 28-day timeframe begins on the next available business day.
Your refund will cover any local sales taxes that were applied to your order. We do not, however, reimburse import duties or taxes on international shipments. Original shipping costs are only refunded if the entire contents of your delivery are classified as faulty.
Refunds are generally issued to the original payment method used for the purchase.
Exchanges
At this time, we cannot process direct product exchanges. We are exploring options to provide this service in the future.