Terms & Conditions
Effective Date: August 12, 2026
Introduction
Welcome to the Thomas Pink website Terms & Conditions for use ("Terms"). These Terms are an agreement between you and Thomas Pink Shirtmaker LLC (“Thomas Pink,” “we,” “us,” and “our”) that governs your access to and use of the website located at https://thomaspink.com (the “Website”).
Please read these Terms carefully before using the Website. Among other provisions that affect your legal rights, these Terms include an arbitration requirement and class action waiver set forth in Section 12, which, subject to limited exceptions, requires you and Thomas Pink to arbitrate any Disputes (defined below) on an individual basis. Arbitration on an individual basis means that neither party will have the right for a judge or jury to decide its claims or to proceed in a class, consolidated, or representative capacity.
By accessing this Website and/or placing an order for Products, you agree to be bound by the Terms set out below. If you do not agree to be bound by these Terms, please do not use our Website.
Before you place an order with us, if you have any questions relating to these terms and conditions, please contact our Customer Service Representatives by email at customersupport@thomaspink.com.
1. Definitions
Personal Information means the details provided by you on registration.
Product means a product displayed for sale on the Website.
Serviced Countries means the United States of America.
You means a user of this Website.
2. Use of the Website
2.1 Access
You are provided with access to this Website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with these Terms. We would not provide access to the Website without the conditions in these Terms.
The Website is only intended for use by people resident in the Serviced Countries. We do not accept orders from individuals outside those countries. If you are not located in the Serviced Countries, or if these Terms are not enforceable where you are located, you may not use this Website.
2.2 Registration
2.2.1 By registering as a user of our Website, you warrant that:
(a) the Personal Information which you provide when you register as a user is true, accurate, current and complete in all respects; and
(b) you will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by email at customersupport@thomaspink.com.
2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
2.3 Our Rights
We reserve the right to:
(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
(b) change these Terms from time to time in accordance with Section 13.9 Our Right to Vary These Terms. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website, you will be deemed to have accepted the amended terms.
3. Purchase of Products
3.1 Ordering
3.1.1 By placing an order through our Website, you warrant that you are: (i) at least eighteen (18) years of age and have reached the age of majority in your jurisdiction; (ii) a resident in one of the Serviced Countries; and (iii) accessing our Website from that country.
3.1.2 When placing an order, you may be added to our marketing email list, subject to your right to opt out at any time. You can opt out of promotional email activity at any time by clicking on the "unsubscribe" link at the bottom of any marketing email.
3.2 Transactions
3.2.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted by us. Your order constitutes an offer to us to buy a Product; it does not mean that your order has been accepted or that the price or availability of the Product has been confirmed. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email that confirms that the Product has been shipped (the "Shipping Confirmation"). The order between us ("Order") will only be formed when we send you the Shipping Confirmation.
3.2.2 The Order will relate only to those Products whose shipping we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the shipping of such Products has been confirmed in a separate Shipping Confirmation.
3.2.3 We reserve the right after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after you have been issued with a Shipping Confirmation or after your payment method has been charged, provided that such right shall be exercised prior to delivery of the Product(s) to you. We reserve the right to reject Orders that we suspect to be placed by resellers (i.e., any company or an individual that is seeking to purchase goods with the intention of selling them rather than using them) and to otherwise cancel or modify orders as we deem necessary, and we shall have no liability to you other than refunding your order, if applicable. If your payment method has already been charged for the purchase and your order is cancelled, we will issue a credit to your payment method account.
3.2.4 The payment methods that we accept will be set forth on the Website and may change from time to time. You represent and warrant that you have the legal right to use any payment method designated for an order.
3.2.5 If you do require any information regarding orders you have placed with us, please email us at customersupport@thomaspink.com, or write to us at the following address:
Customer Service Manager
Thomas Pink Shirtmaker LLC
Thomas Pink Shirtmaker LLC
1400 Broadway, 29th Floor
New York, NY 10018
3.2.6 Unless we agree otherwise, the risk of loss for and title to products purchased on the Website passes to the purchaser upon delivery to the carrier.
4. Order Cancellation & Returns
4.1 You may cancel an Order in accordance with our Returns Policy. Please see our Returns Policy for applicable timeframes, conditions, and instructions.
4.2 To cancel an Order, you must inform us in writing within the applicable period described in Section 4.1 and our Returns Policy. You must also return the Product(s) to us immediately and at your own cost and risk. Please take reasonable care of the Products while they are in your possession. If you require further information, please see our Returns Policy, which is hereby incorporated into these Terms by reference.
5. Delivery
5.1 For U.S. deliveries, stock permitting, we aim to deliver within 2-3 business days from receipt of your order and payment in full if orders are placed before 3:00 p.m. EST Monday through Thursday.
5.2 Due to stock and packaging requirements, Products may be shipped over several days and in more than one package.
5.3 We do not ship on Saturdays, Sundays or on U.S. Federal Holidays. Orders placed on these days will be shipped on the first subsequent business day.
6. Third-Party Links
6.1 Links to third-party websites (“Third-Party Links”) on the Website are provided solely for your convenience. We have not reviewed any of the websites at these Third-Party Links, and are not responsible for these websites nor their content or their availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the Third-Party Links on the Website, you do so entirely at your own risk. UNDER NO CIRCUMSTANCES SHALL WE BE HELD RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE CAUSED OR ALLEGED TO HAVE BEEN CAUSED BY YOUR USE OF ANY WEBSITES LOCATED AT THIRD-PARTY LINKS.
6.2 We recommend that you read the third-party website’s privacy policy prior to continuing use.
7. Privacy
7.1 Your submission of personal information through the Website is governed by our Privacy Policy, which is hereby incorporated into these Terms by reference.
7.2 We may keep a recording of any calls made to our Customer Service Representatives for training and quality assurance purposes.
8. Discount Codes
8.1 Discount codes are not exchangeable for cash and can only be used once per transaction.
8.2 Discount codes cannot be used in conjunction with any other promotion or discount code.
8.3 Discount codes offered by the Website are valid only for use as part of a purchase made via the Website, unless otherwise stated.
8.4 If you return to us for a refund a Product which has been purchased with a discount code or on promotion, we will refund to you the full price of that item less the value of the discount or promotion applied.
8.5 Discount codes cannot be used toward alterations, delivery charges, or taxes and duties.
8.6 Shirt Bundle Promotion:
(a) Valid on selected shirts as directed in applicable marketing communications.
(b) When shirts are purchased in multiples of three (3), a discount of thirty percent (30%) will be applied.
(c) The discount will only apply to the retail value of the shirts and does not include shipping, duties, or taxes.
(d) The discount is automatically applied at checkout.
(e) The Shirt Bundle Promotion is an online offer only. It is not valid in-store. No returns may be made in-store.
(f) The Shirt Bundle Promotion cannot be used in conjunction with any other offers or discounts.
(g) A full refund will be issued only when all items from a bundle are returned. If fewer than all items from a bundle are returned, the discount provided on the order is forfeited and the discount will be deducted from the returned item’s full sale value prior to any discount.
(h) The promotion is subject to stock availability, and we reserve the right to withdraw, amend or extend the offer at any time, without prior notice.
9. Disclaimer of Warranties; Limitation of Liability
9.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE PRECEDING SENTENCE, THOMAS PINK MAKES NO WARRANTY THAT (A) THE WEBSITE WILL MEET YOUR REQUIREMENTS; (B) THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR FREE OF VIRUSES, ERRORS OR OTHER HARMFUL COMPONENTS; (C) THE THOMAS PINK CONTENT WILL BE ACCURATE OR RELIABLE; (D) ANY ERRORS ON THE WEBSITE WILL BE CORRECTED. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, AND USEFULNESS OF ANY INFORMATION, OPINION, ADVICE, OR OTHER CONTENT AVAILABLE THROUGH THE WEBSITE AND TO CONSULT PROFESSIONALS AS NEEDED IN SUCH EVALUATION.
NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, PROVIDED BY THOMAS PINK, BY A THOMAS PINK EMPLOYEE OR AGENT, OR ON THE WEBSITE, SHALL CREATE ANY WARRANTY WITH RESPECT TO YOUR USE OF THE WEBSITE.
9.2 YOU AGREE THAT THOMAS PINK, ITS OFFICERS, SHAREHOLDERS, MANAGERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS, AND LICENSORS (THE “RELEASED PARTIES”) SHALL NOT BE LIABLE FOR THE FOLLOWING DAMAGES (IF ANY) ARISING IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE WEBSITE OR ANY PRODUCTS OBTAINED BY YOU THROUGH THE WEBSITE: (I) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, STATUTORY, EXEMPLARY, OR CONSEQUENTIAL DAMAGES; (II) LOSS OF USE, DATA, BUSINESS, REVENUE, OR PROFITS, IN ALL CASES WHETHER DIRECT OR INDIRECT; (III) DAMAGES, INCLUDING FOR ANY DELAY OR FAILURE IN PERFORMANCE, ARISING FROM CAUSES BEYOND THE REASONABLE CONTROL OF THE RELEASED PARTIES; OR (IV) DAMAGES RELATING TO THE DELAY, FAILURE, INTERRUPTION, DISCLOSURE, OR CORRUPTION OF ANY DATA OR INFORMATION TRANSMITTED IN CONNECTION WITH THE WEBSITE.
FURTHER, IN NO EVENT WILL THE COLLECTIVE LIABILITY OF THE RELEASED PARTIES IN CONNECTION WITH ANY DISPUTE (DEFINED BELOW) EXCEED THE GREATER OF (I) $100 USD OR (II) THE AMOUNT YOU PAID TO US IN CONNECTION WITH YOUR USE OF THE WEBSITE IN THE 12-MONTH PERIOD PRECEDING THE DATE ON WHICH THE FIRST CLAIM RELATED TO THE DISPUTE AROSE.
THE LIMITATION OF LIABILITY IN THIS SECTION 9.2 APPLIES REGARDLESS OF LEGAL THEORY, EVEN IF THE RELEASED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. FURTHER, YOU UNDERSTAND AND AGREE THAT THE LIMITATION OF LIABILITY IN THIS SECTION 9.2 IS AN ESSENTIAL ASPECT OF OUR ABILITY TO PROVIDE THE WEBSITE TO YOU AND THAT WE WOULD NOT BE ABLE TO DO SO WITHOUT IT.
9.3 SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, SO SOME OF THE LIMITATIONS OR EXCLUSIONS IN THIS SECTION 9 MAY NOT APPLY TO YOU. FOR CLARIFICATION, NOTHING IN THESE TERMS SEEKS TO EXCLUDE OR LIMIT ANY DAMAGES OR LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW. YOU AGREE, HOWEVER, THAT THE TERMS OF THIS SECTION 9 SHALL APPLY TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.
10. Indemnification
You agree to indemnify, hold harmless, and, at their option, defend the Released Parties from and against any and all liabilities, claims, damages, costs, and expenses, including attorneys’ fees and costs, arising from or related to (a) your breach of these Terms; (b) your violation of any law or the rights of any third party; and (c) your use of the Website or any Products obtained through the Website. You agree that the Released Parties shall have the right to assume exclusive defense and control of any matter subject to indemnification by you and you agree to cooperate if and as requested by us in the defense and settlement of such matter. If a Released Party assumes defense and control of any such matter, this shall not relieve you of your indemnification obligations. You agree never to settle any matter for which your indemnification is required absent our prior written consent.
Separately, if you initiate any litigation, arbitration, or otherwise assert any claim against the Released Parties and it is determined that such claim arose from your breach of these Terms, you agree to indemnify the Released Parties from and against any liabilities, claims, damages, costs, and expenses, including reasonable attorneys’ fees and costs, arising from or related to such breach.
11. Events Outside our Control
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an Order that is caused by events outside our reasonable control ("Force Majeure Event").
11.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and
(f) the acts, decrees, legislation, regulations or restrictions of any government.
11.3 Our performance under any Order is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Order may be performed despite the Force Majeure Event.
11.4 Our liability for losses you suffer as a result of a Force Majeure Event is strictly limited to the purchase price of the Product you purchased, subject to the limitations set forth in Section 9.
12. Governing Law and Dispute Resolution
12.1 Governing Law. These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict-of-law principles. We recognize that it is possible for you to obtain access to this Website from any jurisdiction in the world, but we have no practical ability to prevent such access. It is your responsibility to inform yourself of the applicable laws and conform with them.
12.2 Agreement to Arbitrate. You and Thomas Pink agree that any Dispute (as defined below) will be resolved exclusively through final and binding arbitration, rather than in court, except that (a) either party may bring individual claims in small claims court if such claims qualify; and (b) either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
12.3 Dispute Definition. “Dispute” means any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Website, or any Products purchased through the Website, including the formation, validity, enforceability, interpretation, performance, breach, or termination thereof, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.
12.4 Informal Resolution. Before initiating arbitration, you agree to first contact us at customerservice@thomaspink.com and attempt to resolve any Dispute informally. If a Dispute is not resolved within thirty (30) days after submission, either party may proceed to arbitration.
12.5 Arbitration Procedures. Any arbitration will be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures then in effect (the “JAMS Rules”), as modified by this Section 12. The JAMS Rules are available at www.jamsadr.com. A party who wishes to initiate arbitration must submit a written Demand for Arbitration to JAMS and provide a copy to the other party. The arbitration will be conducted by a single arbitrator selected in accordance with the JAMS Rules. The arbitration will be held in the County of New York, State of New York, unless the parties agree otherwise or the arbitrator determines that such location would pose an undue burden, in which case the arbitration may be conducted by telephone, videoconference, or based on written submissions. The arbitrator shall have the authority to award any remedies that would be available in court, provided that the arbitrator shall have no authority to conduct any arbitration on a class, collective, or representative basis. Judgment on any award rendered by the arbitrator may be entered in any court of competent jurisdiction.
12.6 Class Action Waiver. YOU AND THOMAS PINK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. Unless both you and Thomas Pink agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class, collective, or representative proceeding. If a court or arbitrator determines that the class action waiver set forth in this Section 12.6 is void or unenforceable for any reason, or that an arbitration can proceed on a class basis, then the arbitration provisions set forth in this Section 12 shall be deemed null and void in their entirety, and the parties shall be deemed to have not agreed to arbitrate Disputes.
12.7 Arbitration Costs. Payment of all filing, administration, and arbitrator fees will be governed by the JAMS Rules. If you demonstrate that such costs would be prohibitive compared to litigation costs, Thomas Pink will pay as much of your filing, administration, and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. Each party shall bear its own attorneys’ fees and costs in any arbitration, unless the arbitrator determines that a claim or defense was frivolous or brought for an improper purpose, in which case the arbitrator may award reasonable attorneys’ fees and costs to the prevailing party.
12.8 Opt-Out. You may opt out of this arbitration agreement by sending written notice to Thomas Pink at Thomas Pink Shirtmaker LLC, 1400 Broadway, 29th Floor, New York, NY 10018, within thirty (30) days of the date you first accept these Terms. Your notice must include your name, mailing address, and a clear statement that you wish to opt out of arbitration. If you opt out, all other provisions of these Terms will continue to apply.
12.9 Survival. This Section 12 shall survive the termination of these Terms and your use of the Website.
13. Miscellaneous
13.1 Ownership of the Website
13.1.1 Unless stated otherwise, the Website and all of its content, including all information, text, graphics, trademarks, service marks, logos, slogans, trade names, trade dress, icons, images, audio and video content, data compilations, and the design, selection, and arrangement thereof (collectively, the “Thomas Pink Content”) are the exclusive property of Thomas Pink Shirtmaker LLC, its licensors or content providers, or other third parties. All of these trademarks, logos and service marks are the property of their respective owners. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Thomas Pink Content without the owner's prior written permission, except as otherwise described herein. If you believe that any content on the Website infringes your copyright, please see our DMCA Notice Policy at for information on how to submit a notice of claimed infringement.
13.1.2 No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system without our prior written permission.
13.1.3 You acknowledge and agree that the material and content contained within the Website is made available for your personal, non-commercial use only, and that you may (if necessary to make a purchase of Product(s)) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.
13.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
13.2 Compliance with Laws
13.2.1 The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
13.3 Written Communications
13.3.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept and agree that all agreements, notices, disclosures, and other communications that we provide to you via (a) notice on the Website, or (b) an email address that we have on file for you, will satisfy any legal requirement that such communications be in writing.
13.4 Notices
13.4.1 All notices given by you to us must be sent to (a) Thomas Pink Shirtmaker LLC, 1400 Broadway, 29th Floor, New York, NY 10018, and (b) by email to: customerservice@thomaspink.com. We may give notice to you at either (a) the email or postal address you provide to us when placing an order, or (b) in any of the ways specified in Section 13.3 above. Notice will be deemed received and properly served immediately when posted on our website, twenty-four (24) hours after an email is sent, or three (3) days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the mail and, in the case of an email, that such email was sent to the specified email address of the addressee.
13.5 Transfer of Rights and Obligations
These Terms are binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of any or all of your rights or obligations arising under these Terms without our express prior written consent. We may transfer, assign, charge, subcontract or otherwise dispose of any or all of our rights or obligations under these Terms without restriction.
13.6 Severance
If any provisions of these Terms shall be deemed unlawful, void or for any reason unenforceable by a court or authority of competent jurisdiction, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms, which shall remain in full force and effect.
13.7 Waiver
The failure of you or us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.
13.8 Entire Agreement
These Terms (including any document expressly referred to in them) set forth the entire understanding and agreement between you and us with respect to your use of the Website. While we may accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these Terms to be confirmed in writing.
13.9 Our Right to Vary These Terms
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Shipping Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven (7) business days of receipt of the notification).
14. Contact Us
If you have any questions, comments or concerns about the Website or these Terms, please contact us at:
Thomas Pink Shirtmaker LLC
1400 Broadway, 29th Floor
New York, NY 10018
(212) 279-0022
customersupport@thomaspink.com